- You can cancel your order by yourself at "Track My Order" page or by contacting us (preferably via email), as long as the order has not been shipped yet.
- Please provide all necessary information regarding your order: order number or eventually full name used to place the order or email address. We will get back to you via email informing you about the status of your order.
- Please keep in mind that unless cancellation takes place before the shipment has been processed, your order cannot be stopped and will be delivered to you. At this point, you will be able to return your order (or in some cases to refuse its delivery).
- Refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.
- We will process a refund back to the original account used to purchase the item. It can take extra 5-10 working days to be processed. You will receive an e-mail confirming your account has been credited once your refund is processed.
- Refunds can take 10+ days to appear on your statement. If it takes longer please contact your bank for assistance. PayPal funds are available back at the account right after the refund was processed.
RETURN AND REFUND POLICY
- We accept returns within 7 days of receipt, only if their delivery packaging has not been opened or the products are damaged or wrong product. Please notify us and return the box in its original packaging. In such instances, we will endeavour to send you another or refund the payment.
- We can only accept returns of products that have not been tampered with, are sealed and remain in the original packaging. If all these conditions are met, please ship your products back to us using a registered courier service and we will issue a full refund. Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with. Shipping & Handling fees are non-refundable.